IT Change Manager

Chubb’s Infrastructure organization has responsibility for the coordination, development and support of all activities related to the production, operations and engineering of Chubb’s core infrastructure including data centers, voice and data networking solutions, messaging/mail, mainframe, servers, databases, wireless technologies and associated end user computing, services and support.

• Responsible for the quality and integrity of the process
• Identify Technical Approval Managers associated to tickets/tasks
• Ensure disciplines/processes are followed throughout the organization
• Coordinates efforts of all Change Analysts, including suppliers and external teams, to ensure ticket accuracy, management/technical approver sign-off and ultimately will review/sign-off for the Change Advisory Board (CAB)
• Running our weekly (CAB) Change Meeting
• Producing daily reports identifying outstanding change tickets, produce weekly reports for upcoming changes, monthly reports on statistics of how we achieved our goals/objectives/SLAs as it relates to Change Management

• IT professional with 5-7 years of broad infrastructure, operational, compliance and/or security experience
• Experience with project management and/or business analysis skills
• Strong interpersonal skills with demonstrated commitment to providing superior customer service
• Good verbal and written communication skills required
• Action and closure oriented; results driven (this is critical)
• Advanced organizational skills including the ability to perform various activities concurrently
• The ability to develop and maintain strong relationships throughout the organization
• Ability to work independently while demonstrating strong collaboration skills in a team environment
• Ability to independently plan, manage and complete all aspects of assigned projects, delegating where appropriate
• Insurance/Business acumen
• ServiceNow experience

• ITIL experience/certification V3 or Higher
• ServiceNow experience
• Experience with Cloud infrastructure and platforms will be an asset

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.